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Frequently Answered Questions

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Frequently Asked Questions

If required, we can arrange transfer services from Cancun airport, Playa del Carmen, Puerto Aventuras and Tulum to our hotel.

A minimum of 4 business days is required to arrange your transfers and a non-refundable deposit of 100% of the service must be made at the time of booking in order to be confirmed.

From Cancun Airport to Serenity Tulum
Number of people (prices per person, one way)
1 – $110.00 USD
2 – $55.00 USD
3 – $37.00 USD
4 – $28.00 USD

We recommend you bring enough cash. WE DO NOT HAVE ATM AT THE HOTEL

Puerto Aventuras.

Yes, we have free private parking.

Beach, water activities (snorkeling, scuba diving, kayaking, cenotes) with an external provider.

You get a 10% discount on food and beverages.

From 8 to 10:30 am breakfast,
from 12 pm to 6 pm Beach Club
and from 7 pm to 9 pm Mystic dinner.

Yes, under special request, we can do any event.

200 meters walking distance

In the direction of Playa del Carmen towards Tulum, passing the Catalonia hotel, 200 meters away you will find the entrance.

From 3 years old and up.

Yes, we have high-speed internet free of charge.

Yes, all our rooms have a safe with a key.

No, we do not have extra beds, we have rooms for up to 6 people.

We are 20 min. from Playa del Carmen, 25 min. from Tulum and 5 min. from Puerto Aventuras.

9:00 am to 7:00 pm

8:00 am to 10:30 am

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