Frequently Asked Questions
If required, we can arrange transfer services from Cancun airport, Playa del Carmen, Puerto Aventuras and Tulum to our hotel.
A minimum of 4 business days is required to arrange your transfers and a non-refundable deposit of 100% of the service must be made at the time of booking in order to be confirmed.
From Cancun Airport to Serenity Tulum
Number of people (prices per person, one way)
1 – $110.00 USD
2 – $55.00 USD
3 – $37.00 USD
4 – $28.00 USD
We recommend you bring enough cash. WE DO NOT HAVE ATM AT THE HOTEL
Only in the Harmont Triple rooms
Antigen $899.00 MXN
PCR $1990.00 MXN
Antigen 6 hours
PCR between 12 and 24 hours
We have doctors who come and apply the tests here.
Yes, we have free private parking.
Beach, water activities (snorkeling, scuba diving, kayaking, cenotes) with an external provider.
You get a 10% discount on food and beverages.
from 12 to 6 pm Beach Club
and from 7 to 9 pm Mystic dinners.
Yes, under special request, we can do any event.
200 meters walking distance
In the direction of Playa del Carmen towards Tulum, passing the Catalonia hotel, 200 meters away you will find the entrance.
From 12 years old and up.
Yes, we have high-speed internet free of charge.
Yes, all our rooms have a safe with a key.
No, we do not add extra beds, and we have rooms for 2, 4, and 6 people.
We are 20 min. from Playa del Carmen, 25 min. from Tulum and 5 min. from Puerto Aventuras.
9:00 am to 7:00 pm
8:00 am to 10:00 pm