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Frequently Answered Questions

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Frequently Asked Questions

If required, we can arrange transfer services from Cancun airport, Playa del Carmen, Puerto Aventuras and Tulum to our hotel.

A minimum of 72 hours is required to arrange your transfers and a deposit of 100%
of the service
must be made at the time of booking.

From Cancun Airport to Serenity Tulum

Number of people (prices per person, one way)

1 – $90 USD

2 – $45 USD

3 – $30 USD

4 – $22,50 USD


We recommend you bring enough cash. WE DO NOT HAVE ATM AT THE HOTEL

Puerto Aventuras.


Antigen $899.00 MXN

PCR $1990.00 MXN 

Delivery time:

Antigen 6 hours

PCR between 12 and 24 hours

We have doctors who come and apply the tests here.

Yes, we have free private parking.

Beach, water activities (snorkeling, scuba diving, kayaking, cenotes) with an external provider.

You get a 10% discount on food and beverages.

From 8 to 10:30 am breakfasts,
from 12 to 6 pm Beach Club
and from 7 to 9 pm Mystic dinners.

Yes, under special request, we can do any event.

200 meters walking distance

In the direction of Playa del Carmen towards Tulum, passing the Catalonia hotel, 200 meters away you will find the entrance.

From 12 years old and up.

Yes, we have high-speed internet free of charge.

Yes, all our rooms have a safe with a key.

No, we do not add extra beds, and we have rooms for 2, 4, and 6 people.

We do not accept children under 12 years old.

We are 20 min. from Playa del Carmen, 25 min. from Tulum and 5 min. from Puerto Aventuras.

9:00 am to 7:00 pm

8:00 am to 10:00 pm

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